Last Updated: August 11, 2025

1. Commitment to Accessibility

BestPracticeNurse.com is committed to ensuring digital accessibility for all users, including those with disabilities. We aim to comply with:

European Accessibility Act (EAA)
Web Content Accessibility Guidelines (WCAG 2.1 AA)
Irish Disability Act 2005

2. Accessible Features

A. Website & Account Management:

Screen reader compatibility for core functions (e.g., purchasing, account settings).
Keyboard navigation support.
Adjustable text contrast and font sizes.
Alt-text descriptions for non-decorative images.

B. Digital Products:

Care plans provided in accessible formats (PDF with tags, structured Word documents).
Alternative formats (e.g., plain text) available upon request.

3. User Responsibilities

• Notify us promptly of accessibility barriers via [support@bestpracticenurse.com].
• Do not modify or redistribute accessible files in ways that compromise their usability (see Terms & Conditions on licensing).

4. Accommodations & Adjustments

A. Requests:
Submit accessibility-related requests via email. Include:

Your account/order details (processed per Privacy Policy GDPR standards).
Specific accessibility needs (e.g., format type).

B. Response Timeline:

Format adjustments: Provided within 5 business days.
Complex requests (e.g., Braille): Evaluated case-by-case.

5. Accessibility Exceptions

• Third-party payment processors (Stripe, PayPal) are responsible for their platforms’ accessibility compliance.
• Archived materials older than 3 years may not meet current standards.

6. Download Accessibility

• Extended Attempts: Users with disabilities may request additional download attempts beyond the standard three (see Shipping Policy).
• Link Expiration: Accessibility-related download links remain active for 90 days (vs. standard 30 days).

7. Refund Considerations

Refunds may be issued if:

Accessibility barriers prevent product use and we cannot resolve them within 14 days.
Required under the EU Web Accessibility Directive.

8. Data Handling

• Accessibility requests are stored for 3 years to improve future compliance.
• Data is anonymized in analytics reports (see Privacy Policy).

9. Continuous Improvement

• Annual accessibility audits conducted by third-party experts.
• User feedback incorporated into website/product updates.

10. Contact Us

For accessibility support:

Email: [support@bestpracticenurse.com]
Response Time: 2 business days (excluding Irish public holidays).

This policy supplements our Terms & Conditions, Privacy Policy, Shipping Policy, and Refund Policy.

Digital Accessibility Policy