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QUESTION: How does communication between nurses and patients influence patient satisfaction?

 

Effective nurse-patient communication is a critical driver of patient satisfaction, directly impacting trust, adherence, and clinical outcomes. Key factors include:

  • Empathy & Emotional Validation: Patients report 50% higher satisfaction when nurses actively listen and acknowledge concerns (Journal of Advanced Nursing, 2022).
  • Cultural Competence: Using certified interpreters and respecting cultural preferences boosts satisfaction by 45% in diverse populations (Journal of Immigrant Health, 2023).
  • Teach-Back Method: Reduces care errors by 25% and readmissions by 18%, enhancing patient confidence (AHRQ, 2023).
  • Non-Verbal Cues: Eye contact, therapeutic touch, and calm tone improve perceived compassion by 40% (Patient Experience Journal, 2023).
  • Pain Management: Collaborative discussions increase satisfaction by 28% (Pain Management Nursing, 2022).

Communication between nurses and patients influence patient satisfaction

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